![]() He sounded grateful and relieved that I had made it and was healthy. John said: “I couldn’t believe how emotional he sounded. I gave him a call, and was so thankful to hear his voice, it was a really emotional phone call for two strangers to have.” I was so gobsmacked, and relieved to know that he was doing so well. ![]() William said: “The paramedics contacted First Bus to commend my efforts, and John’s family had reached out to thank me too, but I actually didn’t know the outcome of the situation until I received the card from John himself. When he received the card and learned that John had survived, he decided to reach out to him, and the pair had an emotional reunion call. William has since been commended by the ambulance service and by First Bus for his efforts in the incident, and for acting in a calm and efficient manner to support John. It actually took more than a week for it to properly sink in, but when it did, I just felt so relieved that I had been given a second chance. On speaking with family and medical staff, John learned what happened on his journey. He woke up three days later in intensive care in the Queen Elizabeth University Hospital, after being placed in an induced coma. John, who lives an active lifestyle, recalls nothing more than stepping onto the bus and feeling slightly dizzy. With the help of the passenger with the phone, and the call handler, it was a real team effort and we helped to save John’s life.” “It was a surreal situation, but I did what was needed. I assessed the situation and knew what to do. I just knew it was my responsibility to save this man. My prior experience helped me to not panic and know how to react in a calm way. William, who was previously a lifeguard, said: “I’ve had to perform CPR and resuscitation once in my previous job, but never on any of my buses. On the ambulance’s arrival, William was asked to continue chest compressions for a further 15 minutes, whilst paramedics set up a defibrillator to support John and take him to hospital. The whole time I was trying to stay calm and focus on keeping him alive.”Īs the other passenger relayed messages from the ambulance call handler to William, he remained calm and performed life-saving CPR for a full 20 minutes, ensuring John remained alive until paramedics arrived on the scene. “I got him into the recovery position, at which point he was no longer speaking and his lips were turning blue. He was visibly in pain, moving in his chair, struggling to speak and breathe and was quickly getting worse. “I kept speaking to John, trying to reassure him that he would be ok, but I could tell something was wrong. I saw a passenger with a phone and asked her to phone an ambulance whilst I phoned the depot to alert them of the incident. At first, he seemed ok, he was sitting up and could still talk. Recalling the event, William said: “My first thought was ‘oh my god’ then my instinct just kicked in. Driver (William Bell) saved the life of a passenger (John McCann) on board the number 57 route, by performing emergency CPR after John suffered a cardiac arrest.
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